FAQs
1. How can I place an order?
You can place an order on our website by adding the desired products to your cart and following the checkout process. Or thru whatsapp and Instagram DM
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and cash on delivery
3. How long does shipping take?
Shipping times depend on your location and the shipping method selected. We provide estimated delivery times during the checkout process. From 1 to 5 days
4. Are there any discounts or promotions currently available?
We often run special promotions and discounts. Check our website's Promotions section for the latest offers. Don’t forget to subscribe to our newsletter to get access
5. What is your loyalty program, and how does it work?
Our loyalty program rewards our valued customers. Subscribe to the newsletter on our website to receive special offers for your loyalty
6. How do I subscribe to your newsletter for updates and discounts?
You can subscribe to our newsletter during the checkout process or by visiting our Newsletter Signup page. Subscribers receive exclusive discounts and updates.
7. How can I contact customer support?
You can reach our customer support team through the Contact Us via email at info@kanaantoys.com, or by messaging us on whatsapp +96176164313.
8. Do you offer gift wrapping and personalized messages?
Yes, we offer a free gift wrapping service and the option to include a personalized message for a special touch. Contact us on whatsapp to learn more
9. Are your products safe for children?
Yes, we prioritize safety. Our products comply with safety standards and regulations. Look for age recommendations on each product to ensure it's suitable for your child's age group.
10. Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped. You can use this to track your order's progress.
11. Do you have a physical store location?
Yes we have a physical store in north Lebanon, put the location link with a screenshot from